Thank you for choosing our products. We strive to ensure your satisfaction with your purchase. Please review our replacement policy below:

Dead Animal Replacement:

• If you receive an animal that is dead upon delivery, we will provide a replacement.

• To claim the replacement, you must provide an unboxing video as proof of the condition of the animal upon arrival.

• Please contact our customer support team within 2 hours of delivery to initiate the replacement process.

• For the second consignment of any replacement, the buyer will be responsible for the shipping charges.

Faulty or Broken Machine Replacement:

• If you receive a faulty or broken machine, please report the issue within 2 hours of delivery by sending an email or a WhatsApp message to our customer support team.

• To claim the replacement, you must provide a proper unboxing video as evidence of the condition of the machine upon arrival.

• Our customer support team will guide you through the replacement process.

• The replacement machine will be shipped to you free of charge.

Turtle and Fish Tanks:

• If you receive a broken turtle or fish tank, we will provide a replacement.

• To claim the replacement, you must provide an unboxing video as proof of the damage upon arrival.

• Please contact our customer support team within 2 hours of delivery to initiate the replacement process.

• The replacement tank will be shipped to you free of charge.

Electronics Goods:

• All electronics goods are thoroughly checked and tested before shipment.

• However, they do not come with any kind of guarantee or warranty.

• In case of any issues with electronics goods, please refer to the manufacturer's warranty or contact the manufacturer directly.